SUMMY.PRO · ECOM · 2026
// SOLUTIONS · ECOMMERCE

Post-purchase that won't burn the team. And sells more.

Tracking, returns, cart recovery and tier-1 support — all on WhatsApp and your web widget. AI handles the repetitive so the team focuses on the cases that actually move the needle.

Shopify, WooCommerce and Prestashop integrationsCart recovery without spamReal-time tracking inside the conversationAI-guided returns
See full case
Live in production · 24/7
// WHAT WE SEE IN PRODUCTION

Post-purchase that runs itself.

What we observe in active stores in Spain: fast replies, AI covering the repetitive, humans focused on what makes money.

< 30 sFIRST REPLYtarget during business hours · AI + humans
80 %AI RESOLUTIONtracking, sizing, returns, FAQs
9 / 10CSATaverage observed across active stores
+5INTEGRATIONSShopify · Woo · Prestashop · Magento · API
24/7COVERAGEno need to staff three shifts
// RAG ENGINE01

AI knows your catalogue. And the orders in flight.

We connect your product KB + your order system. When a customer asks «where's my 4421?», the AI replies with real tracking — not a generic FAQ.

LATENCY< 500 msP95 per request

No waits that break the conversation. WhatsApp and widget reply at human speed.

CATALOGUELive syncProducts, variants, stock

AI talks about real sizes, colors and stock — not last month's catalogue.

ORDERSReal trackingLive order status

Open question about an order → answer with up-to-date tracking, ETA and link.

RETURNSGuidedPolicy applied

AI applies your return policy, generates the label and logs the case as a ticket.

// FOOTNOTEAPI or webhook integration with Shopify, WooCommerce, Prestashop, Magento and custom stacks. No batch jobs, no nightly syncs.

// AI + HUMANS02

Team closes. AI filters.

Repetitive queries no longer hit the team's inbox. What does — complex returns, B2B, complaints — arrives with full context and a customer who's ready.

01

AI handles standard cases

Tracking, sizing, stock, shipping policy, simple returns — solved without a human in the loop.

02

Cart recovery

A contextual WhatsApp message when a cart is abandoned. No mass templates — no spam.

03

Escalation by value

Large orders, B2B, complex returns or complaints escalate to the right human with the full thread.

04

Continuous learning

Every human case feeds the KB. The next customer with the same question doesn't have to wait.

REAL EXAMPLE · TRACKING + UPSELLTracking query → AI reply → previous cart recovery
CustomerHi, where's my order #4421?
Summy AIHi Marta — #4421 shipped yesterday and arrives today before 6 pm. Live tracking: [link]. Anything else?
CustomerI saw some sneakers I didn't end up buying. Do you still have my size?
Summy AIYes — you saw them in your cart three days ago. Size 38 black, in stock. Want me to drop the recovered-cart link?
→ CART RECOVERED · 1 PRODUCT · €79
CustomerSend the link, I'm grabbing them.
// PRODUCT KB03

A KB your AI uses, your team edits, your customer understands.

We rewrite your help pages with you — shipping, returns, sizing, warranties — in a format the AI retrieves precisely and the customer reads without getting lost.

  • Audit of your current help center: gaps, contradictions, stale sections
  • Restructuring by collection (shipping, returns, product, B2B, post-purchase)
  • Retrieval-tuned rewrite — self-contained chunks, plain language, no redirects
  • Validation against real tracking and return conversations before each release
  • Sync with your CMS (Shopify, Woo, custom) — the KB stays the single source
  • Controlled multilingual (ES / CA / EN / FR / PT) from the same source
PLATFORMS SUPPORTED+5Shopify, WooCommerce, Prestashop, Magento and custom integrations via API

// ENTERPRISEKB audit and rewrite is included in the Enterprise plan only. Conditions apply based on content volume, languages and timelines.

// CONTEXT04

Live in active stores in Spain today.

We don't sell slides. What you see is live in real DTC stores moving orders every day.

“Tracking queries stopped blocking the team. And the orders we recover from abandoned cart on WhatsApp pay for the tool by themselves.”
Operations leadDTC store · Spain
// READY TO TALK

Fewer tickets. More conversions. Without adding headcount.

We connect to your Shopify/Woo/Prestashop and run a closed pilot in under 4 weeks.

05 · Tell us

An engineer replies within 24 h.

Tell us your platform, monthly order volume and the cases that burn the team most. We'll come back with a pilot proposal.