SUMMY.PRO · 2026
WhatsApp QR · Multi-agent · Private instance for Enterprise

Support that doesn't drop on WhatsApp.

Summy turns the chaos of WhatsApp into a clean shared inbox for customer and tech support teams. Tickets, knowledge base, AI replies, and a chat widget — one platform, one bill, zero spreadsheets.

Get started →
−74%RESPONSE TIME
3.1×TICKETS / AGENT
8 minSETUP
v1.5.0 · Shipped this week
LIVE · DEMO
MG
María G.
+34 644 04 63 53
SUPPORT · NEW
WHATSAPP BUSINESS · END-TO-END
01// What's inside

Six modules. One inbox.

Built for support, sales, and ops teams who live inside WhatsApp. Each module is part of the platform — not a bolt-on.

Module 01

Unified Inbox

Every WhatsApp message, every web chat, in one shared inbox. Assign, tag, snooze, and route by team — no more screenshots in Slack.

  • Shared team inbox with read receipts
  • Folders, tags, and saved filters
  • Internal notes per conversation
  • Auto-routing by team or agent
app.summy.pro/inbox
InboxMineMentionsSnoozed
  • María García2m

    Hi! My order #4421 hasn't arrived…

    Open
  • James K.9m

    Can I switch the billing email?

    Pending
  • Lucía Romero21m

    Thanks, that worked perfectly 🙌

    Resolved
  • Hassan O.47m

    Need a quick demo for our team.

    Open
  • Ana T.1h

    What's included in Starter?

    Open
María García+34 644 04 63 53 · WhatsApp
OPEN · SLA 2h

Hi! My order #4421 hasn't arrived. Can you check?

10:14

Hi María — I see #4421 was dispatched yesterday. Tracking says delivery today before 18:00.

10:15

Can I change the address?

10:16
Type a reply…↵
Module 01
Module 02

Tickets

Convert any chat into a ticket with one click. Track status, owner, priority, and SLA without leaving the conversation.

  • One-click chat → ticket
  • Status flow: Open → In progress → Resolved
  • SLA timers and breach alerts
  • Linked back to the original chat
app.summy.pro/tickets
Tickets
AllOpenIn progressResolved
#SubjectOwnerStatusPrioritySLA
T-1041Refund for order #4421ALOpenUrgent2h left
T-1040Move billing to new emailMRIn progressNormalOn track
T-1039Widget colors not loadingJSOpenHighToday
T-1038Question about AI creditsALResolvedLowDone
T-1037Multi-team routing for salesALOpenNormalOn track
Module 02
Module 03

Knowledge Base

Write articles once. Your team and your AI use the same source of truth. Public or private, multi-language, version-controlled.

  • Public + private articles
  • Powers AI replies automatically
  • Multi-language in one place
  • Inline edit suggestions from agents
app.summy.pro/kb
Knowledge base/ReturnsPublished

How to request a return

ENESPT

If your order arrived damaged or you simply changed your mind, you can request a return within 30 days.

Steps
  • Open your order from the email confirmation.
  • Click "Start a return" and pick a reason.
  • Print the prepaid label or drop off without it.

Refunds are processed within 5–7 business days after we receive the package.

Module 03
Module 04

Web Chat Widget

A no-code widget for your site that hands off to the same inbox. Style it to match your brand, drop in the snippet, done.

  • Visual builder, no code
  • Custom colors, position, copy
  • Same inbox as WhatsApp
  • Pre-chat forms + qualification
app.summy.pro/widget
●HomeShopAbout
Free shipping over €40On every European order.
●
Shop · SupportOnline · usually replies in 2 min

Hi! 👋 What can we help you with today?

Just now

Hi, I need to change my delivery address.

Sure — share the order number and I'll fix it right away.

Write a message…↑
Module 04
Module 05

Summy AI

Drafts replies in your tone using your knowledge base. Always one click before it sends — never a runaway robot.

  • Drafts replies in your voice
  • Trained on your knowledge base
  • Suggest, summarize, translate
  • Human approves before send
app.summy.pro/ai
Hassan O.Drafted from KB · Returns
●

I need to return order #5589, it arrived broken.

AI DRAFT · Powered by Summy AI

Hi Hassan — sorry to hear about #5589. I just generated a prepaid return label and emailed it to you. Drop the package at any post office; refund lands in 5–7 business days. Anything else I can do?

→ Returns · How to request a return→ Refund timelines
Tone: friendly · Lang: EN
Module 05
Module 06

Analytics

Response time, resolution rate, agent load, peak hours. Reports your CFO will actually read.

  • Response and resolution times
  • Agent and team load
  • Heatmaps by hour and day
  • Export to CSV or Sheets
app.summy.pro/analytics
OverviewLast 30 days
Response time3m 41s▼ 28%
Resolution94%▲ 6%
Tickets / agent82▲ 12%
CSAT4.7 / 5▲ 0.2%
Volume by hour · Mon–SunInboundResolved
Module 06
02// How it works

From signup to first message in 8 minutes.

No implementation calls, no waiting on Meta. Four steps and you're replying on WhatsApp with your team.

01

Create workspace

Email + team name. Pick a plan.

02

Scan the QR

Connect your WhatsApp like a browser session.

03

Invite your team

Up to 5 seats on Starter, 50+ on Enterprise.

04

Go live

Drop the widget, route messages, reply.

03// Channels

Five ways in. One inbox out.

Plug in WhatsApp by QR, drop the web widget on your site, forward email, hit our API, or fire webhooks to whatever you already use.

W
WhatsApp
Channel · QR session
{ }
Web Widget
Channel · Embed
@
Email
Channel · Forward
</>
REST API
Channel · Custom
↪
Webhooks
Outbound · n8n / Zapier
~
n8n
Via webhooks
Z
Zapier
Via webhooks
M
Make
Via webhooks
04// Pricing

Two plans. Clear prices.

Start with everything you need. Scale to a private instance when you outgrow it.

// PLAN 01

Starter

€25/ MONTH
BILLED MONTHLY · CANCEL ANYTIME
  • 5 team members
  • 150 Summy AI credits / month
  • 1 WhatsApp connection
  • 1 Web Chat Widget
  • Unified inbox + tickets
  • Knowledge base + analytics
  • Email support
Get started
Private instance
// PLAN 02

Enterprise

€120/ MONTH
+ €1,000 ONE-TIME SETUP
  • Private isolated instance
  • From 50 team members
  • 1,000 AI credits + custom volume pricing
  • 10 Web Chat Widgets
  • 2 WhatsApp channels
  • Full security & compliance review
  • Dedicated success engineer
05// Questions

Things people ask.

Short answers. If you need more, talk to a human.

You scan a QR code with the phone running WhatsApp — exactly like opening WhatsApp Web. Summy then handles your inbound and outbound messages from that session. No Meta API application, no waiting on Business verification.
Starter is hosted in the EU on certified infrastructure. Enterprise runs as a private isolated instance in the region of your choice.
One credit = one AI-Reply, summary, or translation. Unused credits don't roll over.
Yes. Any number you already use on WhatsApp can be connected by QR. Nothing to port, nothing to migrate.
No free trial — Starter is €25/mo with monthly billing and you can cancel anytime. Enterprise customers get a scoped pilot before signing.
English, Spanish, Portuguese, French, German, Italian, and Catalan are tuned. Other languages work but may need light KB tuning.
06 · Contact

Tell us what you need.

Any question — sales, technical, or press. We get back within 24h.

// READY?

Your inbox is on fire. Put it out.

Monthly billing. Cancel anytime. 8 minutes to your first reply.

Get started →