SUMMY.PRO · CARE · 2026
// SOLUTIONS · CLINICS

Appointments, reminders, triage. Without crushing reception.

Summy handles WhatsApp 24/7, books appointments, sends automatic reminders and runs basic triage before the case reaches a clinician. Inside your protocol, with compliance by default.

GDPR compliant + EU data residencyAutomatic reminders and reschedulingTriage guided by your clinical protocolIntegration with appointment software (Doctoralia, ClinicCloud, custom)
See capabilities
Beta pilot · limited spots
// WHAT WE BRING

Built for clinics, not adapted to them.

Summy sits on top of your appointment software, it doesn't replace it. What we bring is the patient-comms layer reception can't cover 24/7.

GDPRCOMPLIANCEEU data · audit trail per interaction
24/7COVERAGEappointments and reminders out of hours
AutoRESCHEDULEreminders + reschedule without reception
TriageGUIDEDyour clinical protocol applied to each case
MultiLANGUAGEES · CA · EN · more on request
// RAG ENGINE01

AI that knows your protocol. It doesn't improvise diagnoses.

We connect your clinical KB (specialties, prep instructions, escalation criteria) with a RAG engine that always cites its source. The AI doesn't diagnose — it guides and routes to the right clinician.

LATENCY< 500 msP95 per request

Retrieval + generation + post-processing. The patient conversation flows without waits.

PROTOCOLYour KBCited every reply

Every answer cites the protocol document that supports it. Full audit trail.

ROUTINGClear rulesHuman when it matters

Urgent symptoms, sensitive cases or any flow flagged «clinician-only» go straight to the human team.

DATAEU-onlyPer-clinic isolation

Your instance, your data, your retention rules. No cross-training with other customers.

// FOOTNOTEHealth data processed in the EU · Encryption in transit and at rest · BAA / data-processing agreements available subject to jurisdiction.

// AI + CLINICAL TEAM02

Reception for admin. Clinicians for clinical work.

Summy handles what usually clogs the front desk — booking, rescheduling, reminding patients about prep — and frees the clinical team for what needs human eyes.

01

AI handles the booking

Asks for time, proposes real-calendar slots, reschedules. No phone queues.

02

Automatic reminders

24 h ahead with prep instructions, fasting, documents needed. Cuts no-shows.

03

Guided triage

Applies your triage protocol and routes to the right specialty — or escalates to a human if it detects urgency.

04

Clinician escalation

Any clinical case reaches the clinician with full context: reason, detected urgency, conversation history.

EXAMPLE · BOOKING + REMINDER + RESCHEDULEBooking request → confirmation → automatic reschedule
PatientHi, I'd like to book a dermatology appointment.
Summy AIHi. I have slots this week — Tuesday 10:30 or Thursday 17:00. Which works?
PatientTuesday 10:30 works.
Summy AIConfirmed Tuesday 10:30 with Dr. Pérez. I'll send a reminder 24 h ahead with prep instructions. Anything else?
→ APPOINTMENT BOOKED · REMINDER SCHEDULED
PatientSomething came up Tuesday, can I move it?
Summy AISure. Does Thursday 17:00 work? It's the next free slot with Dr. Pérez.
// CLINICAL KB03

Your protocol, written so the AI applies it correctly.

What works to train front-desk staff doesn't work as-is for an LLM. We rewrite each flow with you — prep instructions, urgency criteria, routing — so the AI doesn't improvise.

  • Audit of current protocols: gaps, contradictions, ambiguous criteria
  • Restructuring by specialty and flow (booking, prep, urgency, post-visit)
  • Retrieval-tuned rewrite — clear chunks, explicit criteria, no implicit rules
  • Validation against real (anonymized) cases before exposing AI to patients
  • Confidentiality agreement and, where applicable, BAA / DPA
  • Controlled multilingual (ES · CA · EN) from the same clinical source
TRACEABILITY100 %every AI reply cites the protocol that supports it — full audit trail per interaction

// ENTERPRISEProtocol authoring and rewrite is included in the Enterprise plan only. Conditions apply based on content volume, languages and timelines.

// BETA PILOT04

Looking for founding clinics.

We work with a small group of pioneer clinics to validate the engine on real healthcare flows. Limited spots, tailored conditions.

BETA
  • Free setup · direct support from the product team
  • Clinical-protocol rewrite with you, no cost
  • Confidentiality agreement and, where applicable, BAA
  • Joint case study at the end of the pilot (with your permission)
  • Preferential pricing when going to production
// READY TO TALK

Less phone. More clinician. Same patient, better care.

If your clinic fits the pilot profile, we'll come back with a concrete proposal within 48 h.

05 · Tell us

A human from the team replies within 48 h.

Tell us your specialty, current appointment software and approximate monthly volume. If it fits the pilot, we'll call.