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summy.pro
Support platform for service providers

Your own chat support service, ready to sell.

A Summy instance that is yours alone, with your logo and colours. Inside it, one workspace per client: their team, their channels, their knowledge and their AI agents. We set it up, configure it and train your team and your clients' teams.

See the platform
  • Dedicated, isolated instance
  • Your logo and your colours
  • One workspace per client
  • WhatsApp, web chat and email
  • AI agents that know when to step aside
  • Training and support included
Why it's hard

Selling chat support is harder than it looks

The demand is there: your clients need to answer on WhatsApp and on the web. The hard part is having something to give them.

01

Building it yourself is another business

A platform of your own means months of development and a team to keep it running. You wanted to sell a service, not software.

02

Off-the-shelf tools won't let you resell

Per-seat pricing, their brand up front and one account per client. Your margin disappears into licences.

03

One client, one different tool

Nobody sees the whole picture. Supporting clients means opening tabs and remembering passwords.

04

WhatsApp on a phone in a drawer

One handset per client, conversations lost at shift change and nothing you can measure.

05

AI nobody has configured

It improvises, doesn't know the client's business and doesn't know when to stop. Worse than none.

06

Training every client from scratch

Every new account means explaining the tool again, with no material and no method, at your team's expense.

How it fits

One platform. As many clients as you sell.

You run the instance. Each client works in its own workspace and only sees its own. Their users write in wherever they already write.

You
Your instance
E
Enlaza
Your instance
3
Workspaces
22
People
7
Channels
ARLMJP
Your admins
Your clients
A workspace each
TN
Telco Norte
12 people
AI agent
FS
FibraSur
6 people
AI agent
CM
Conecta Móvil
4 people
AI agent
Their users
Where they already write

My fibre has been down since this morning

How do I change my plan?

September invoice charged twice

A workspace each. Their team, their channels, their knowledge, their AI agents and their reports. With the Client role, they configure their own without touching anyone else's. Where they already write. WhatsApp, the chat on their website or email. Nobody has to install anything.

Sample data

Every workspace, sealed

One client never sees another: not their conversations, not their contacts, not their reports.

Your team, above it all

With the Owner role you reach the whole instance and switch workspace from the menu, with no second password.

A new client is not a project

“Create a workspace for a client” is a menu option. No second platform to stand up.

The platform

What your clients will use every day

The platform's screens, recreated with sample data. No stock mock-ups: this is what the teams answering with Summy use today.

One inbox per workspace, with everything in it

Every conversation with its status, its owner, its team and its history. And you can see at a glance whether the AI or a person is handling it.

  • Views by assignee, team, folder and tag
  • Internal notes and quick replies with /
  • Escalate to a ticket in one click, with subject and priority
  • Automatic rules: assign, tag or route when a message comes in
support.enlaza.com/app/inbox
Laura Méndez
+34 612 48 90 17 · WhatsApp Support
Hi, my fibre has been down since this morning 😩
10:37
Hi Laura. I can see an open incident in your area since 07:50. The field team expects to fix it before 14:00.
Summy AI· 10:37
Will you knock it off my bill?
10:40
Billing handles that. I'm passing you to a person right now — they already have the summary.
Summy AI· 10:40
Summy AI
🤖 Summy summary — escalated to the human team
No fibre since 07:50 due to an area incident. Asks for a bill credit. Tone: annoyed but polite.
Team assigned: Billing.
Hi Laura, Marta from billing here. I'm applying a pro-rata credit to your next bill 👍
Marta S.· 10:42
Message Internal note
Write a message... ( / for quick replies · Ctrl+Enter to send)
Sample data
Channels

Wherever their users already write

Everything lands in each client's workspace inbox, ordered by person. Your client keeps their number and their mailbox.

WhatsApp via QR

Connects by scanning a code with the number your client already uses. Start today.

Official WhatsApp API

Meta's route, with a verified number and approved templates. For volume and outbound notices.

Web chat

A widget in each client's colours, with a pre-chat form and a help centre.

Email

Their usual mailbox, connected over SMTP and IMAP. Every email, one more conversation.

And outwardsAI tools against their systemsTheir CRM, n8n or Zapier

Need another channel? Tell us which one and we'll look at it with you.

summy
Your brand

Your clients see your brand, not ours

Your instance carries your logo and colours, alongside Summy's signature. Each client's web chat carries theirs. Your clients buy your service, not ours.

  • Your logo on the login and in the platform header
  • Your colours in the interface
  • Each client's web chat in their colour, with their wording
  • Summy as the signature: “summy × your brand”
support.enlaza.com/login
enlaza
Shared inbox
Sign in to your account
Handle your clients' conversations together.
Email
Password
I forgot my passwordSign in
powered bysummypro
Hi 👋
How can we help?
Telco Norte's web chat
Sample data
New · Summy

Web chat with Summy

Swap the usual chat bubble for Summy: a 3D avatar that peeks out from the corner of your client's site, says hello and answers with their AI agent. In each client's colours.

  • On-brand colour: pick from the palette or match it exactly, per widget.
  • Expressive: it waves, thinks, celebrates and scratches its head when something isn't clear.
  • Well-mannered: stays in its corner, never covers the page, respects reduced motion and dozes off when ignored.
Pick per widget
Classic web chat

The familiar bubble. Quiet and expected.

Summy

A character that greets, reacts and keeps visitors company.

Same AI agent, same team behind it. Switch it from the dashboard, no site changes.

Try it
Colour

What it's for

Tap a use case to see it play out.

Sample character and animations. Colour adapts to each brand.

Who it's for

For companies that already serve other companies

If your clients are asking you for chat support and you've nothing to give them, this is for you.

Telecoms integrators and providers

Your clients are carriers who need to support their subscribers on WhatsApp and the web. You provide it as a service.

  • Technical support
  • Incidents
  • Sign-ups & cancellations

Contact centres and BPOs

You already take calls for several brands. Add chat, with a workspace per brand and the same team.

  • Multi-brand
  • Shifts
  • SLA per client

Agencies and consultancies

You set up your clients' digital customer service. Now on a platform you invoice for.

  • Rollout
  • Content
  • Maintenance

Software and managed services

Your clients already trust you with their technology. Add chat support to what you sell them.

  • Cross-sell
  • Monthly fee
  • Built-in support
Turnkey

We don't hand you a login. We set up the service.

Every instance is delivered configured, tested and with your team trained. And we're still there afterwards.

  1. 01

    Design

    We work out who you'll sell to and how you'll run it: workspaces, teams, channels and hours.

    Rollout plan
  2. 02

    Your instance

    We deploy your platform, isolated from every other client's, with your logo and colours.

    Your platform, live
  3. 03

    Tailored setup

    We create the first workspaces, connect channels, load the knowledge and leave the AI agents tested.

    First clients ready
  4. 04

    Training

    Your team, to run it and sell it. Your clients' teams, to answer from day one.

    Two teams trained
  5. 05

    Support

    A direct line to the people who build the platform. Updates included.

    Ongoing support

Their users' data, treated as such

Your instance shares nothing with any other Summy client's. And inside it, every workspace is closed to the rest.

01

Dedicated instance

Your platform runs on its own: its own database, files and configuration.

02

Sealed workspaces

Every record carries its workspace and every query is filtered by it. Tested with cross-workspace access tests.

03

Roles on the server

Owner, admin, client, supervisor and agent. Permissions are checked on the server, not just on the screen.

04

Encrypted secrets

Channel credentials, web chat keys and tool headers are stored encrypted.

05

Fenced-in tools

The AI's calls can't point at the internal network: it's checked on save and again on every call.

06

AI with guardrails

A per-minute message cap, manipulation-attempt detection, it won't reveal its instructions and it says it's an AI.

What's included

A project, not a price list

Each instance is quoted on how many clients you'll serve, on which channels and how much service you need. This is always in:

The platform

  • Dedicated, isolated instance
  • Your logo and your colours
  • Workspaces for your clients
  • WhatsApp, web chat and email
  • AI agents with handover to people
  • Knowledge and saved replies
  • Tickets, SLA and satisfaction surveys
  • Reports, topics and summaries per workspace
  • Platform updates

The service

  • Rollout and tailored configuration
  • Initial knowledge loaded
  • AI agents written and tested
  • Training for your team
  • Training for your clients' teams
  • Direct support from the people who build it

No price list. The proposal comes in writing, fixed, after the first conversation.

Questions

What people ask before starting

And if yours isn't here, just write to us.

Will my clients see Summy?

They'll see your logo and colours. Summy appears discreetly, as the technology underneath, not as the brand serving them.

How many clients fit in my instance?

Each client is a workspace. We size the instance for the volume you expect and grow it if you do.

WhatsApp via QR or the official API?

Both. QR gets you started in minutes with the number your client already has. The official API is Meta's route for volume and template notices. We decide with you, client by client.

Does the AI make answers up?

It answers from each workspace's knowledge and the instructions it's given. When it doesn't know, or the user asks, it hands over to a person with the summary written.

Who trains my clients?

We do, with you. We train your team to run and sell it, and your clients' teams to answer. You keep the material.

Does it connect to my clients' systems?

Yes. AI agents use tools that call their systems — their CRM, n8n, Zapier — with the parameters you define. Every call is logged.

Can I start with a single client?

Yes, and we recommend it: one client, their channels and their team, with the numbers in front of you. The next ones build on what you learn.

How much does it cost?

It depends on how many clients you'll serve, on which channels and how much service you need. No price list: you get a concrete proposal after the first conversation.

Next step

Tell us who you want to serve.

A straight conversation about your clients, your channels and where it makes sense to start. No generic proposal.

  • Reply within 24 hours
  • 30 minutes with someone who built the platform
  • A concrete proposal after the first session

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